Terms & Conditions

By placing an order with Hello My Store, you agree to these Terms and Conditions.

 

Orders & Payment
Orders are placed through our Wix-powered website and payments are processed through the available Wix checkout payment services. We reserve the right to cancel orders affected by payment issues, suspected fraud, or obvious product information errors.

 

Shipping
Orders are generally processed within 1–3 business days, with estimated delivery within 10–15 business days after processing. Delivery times are estimates and may vary.

As we use third-party fulfillment services, including Zendrop, Hello My Store is not responsible for delays caused by customs, import procedures, carriers, or third-party fulfillment providers.

International orders may also be subject to customs duties, taxes, or other import charges, which are the customer's responsibility unless otherwise stated at checkout.

 

Returns, Refunds & Replacements
We do not accept returns due to change of mind or buyer's remorse.

Refunds or replacements are available only for items that arrive damaged, defective, or incorrect. You must contact us within 7 days of delivery at thaolive.co@gmail.com, including your order details and, when requested, photos showing the issue.

 

If approved, we may provide a refund or replacement/reshipment.

 

Website Use

You agree to use our website only for lawful purposes and not to interfere with its operation or security.

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Changes
We may update these Terms from time to time. Updated Terms will be posted on our website.

 

Contact
Hello My Store
thaolive.co@gmail.com
www.hellomystore.com